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Return & Refund Policy


Thank you for shopping at LuminanceXpress.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have [30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please ship your item directly to our office / factory address as following:-.

LUMINANCE SYSTEMS SDN BHD (944703-A)

No.42A, Jalan Meru Indah 19/KU8,

Taman Perindustrian Meru Indah,

42200 Kapar, Klang,

Selangor, Malaysia.

Email: hello@luminancesys.com

Telephone: +603-3393 1935 / +6012-201 0825

Free Warranty Returns

As promised, we provide unlimited** FREE one way warranty returns within whole warranty period.

**Manufacturing defect confirmed

Contact Us

Are you still not sure about the Return & Refund process? 

No worries. Please contact us at +6012 201 0825 or hello@luminancesys.com. We would be glad to assist you.